Contact
Accepting requests by form
Having trouble with PocketRoles or StarPocket? Here you'll find the right contact for each kind of request (Discord, email, GitHub) and a form you can use without Discord or email. When you send the form you get a receipt number, and replies appear on that receipt's page.
What it’s about
Category
Try this first
What you can do with a StarPocket account today
Today an account lets you log in (Discord or an email code), see the name you’re signed in as, link Discord to an account made with email, and log out. You can use the software and contact support without one.
Read What you can do with a StarPocket account todayWhat this site keeps (contact, login and the room list)
The contact, room list and login pages run on a small PC at the author’s home. IP addresses are not stored. Inquiries are deleted 30 days after they’re closed.
Read What this site keeps (contact, login and the room list)Having your records erased (/cmd id)
Send the code you get from /cmd id in a room’s chat to the author once. You don’t need to ask any host: the PCs of hosts on PocketRoles v0.5.5 or later erase it by themselves (some things stay).
Read Having your records erased (/cmd id)Send through the form
If you don't use Discord or email, you can send from here. You'll get a receipt number, and replies appear on that receipt's page.
Received
Receipt number
Please save the URL below (bookmark it or write it down). Replies can be read at this URL. If you lose it, you won't be able to see the follow-up.
We'll send a receipt notice to your reply-to address (at most 3 per address per day). If it doesn't arrive, check your spam folder too. The email doesn't include your subject or message.
You didn't enter a reply-to address, so no email will be sent. Read replies at the URL on this page.
You sent this while signed in, so it's also listed under “Your requests”. Even if you lose the URL, you can open it from there after signing in. See “Your requests”
What we store
We store the category, subject, message, the reply-to email (only if you entered one), the game info, and whether you ticked “The author may use AI to draft the reply”. The reply-to email is used only for the notices sent when we receive your inquiry and when there's a reply (the emails don't include your subject, message or the reply itself; we send at most 3 receipt notices to one address per day, and to count them we keep a marker derived from the address that can't be turned back into it, which is removed from the server's database after one day). If you send while signed in, we store the request linked to your account and show it under “Your requests”. If you choose “Also tell me by Discord DM when there's a reply”, we store that choice, and when there's a reply the StarPocket bot sends your Discord account only “there's a reply”, the receipt number and a link to read it (records of whether it was sent are deleted after 90 days). Raw IP addresses are not stored (only a marker derived from the IP that cannot be turned back into it, used to prevent spamming; it is removed from the server's database after one day, and after the server restarts it can no longer be matched to any IP). Closed inquiries are deleted after a while.
Other ways to reach us
Each kind of request has its own contact. No Discord? You can use email.
You were refused entry (appealing a ban)
- Where to go
- A ticket in the “🛡️｜異議申し立て” (appeals) channel on DiscordNo Discord: [email protected] (subject “appeal”)You can also send this site’s form (read by the author; appeals saying it was a mistake are also read by the Room Access Team members the author chooses)
- What to include
- In the form’s explanation, ticket or email: your in-game name when restricted, the date, time, room code and host’s name (as far as you know), your friend code, and why you think it’s a mistake. Include the evidence number AEG-… and the /cmd id code if you know them. One appeal per restriction. Details
A host with a request (adding someone to the shared ban list, lifting a shared ban, anything else about Aegis)
- Where to go
- A ticket in the “📨｜ホストの依頼” (host requests) channel on DiscordOnly people with the “ホスト” (host) Discord role can see this channel. Can’t see it? Use the email below.Email: [email protected] (subject “host request”)
- What to include
- In the ticket or the email: the kind of request (add to the shared ban list / lift a shared ban / something else), the other player’s name, the date, time and room code (as far as you know), and what happened. Don’t post the zip from the launcher’s “Create report zip” button in the ticket; attach it to the email instead (it holds other players’ records too). Add the ban number AEG-… if you have it.
You found a bug
- Where to go
- [email protected]or GitHub Issues (public, so please don’t post the report zip there)
- What to include
- Hosts: attach the zip from the launcher’s “Create report zip” button to the email (
PocketRoles-report-DATE.zipappears on your Desktop). Players: say when, the room code, and what happened.
Questions about setup or playing
- Where to go
- Discordor [email protected]
- What to include
- What you’re stuck on. Japanese, Chinese or English are all fine.
Ideas for new roles or features
- Where to go
- [email protected]or GitHub Issues
- What to include
- What you’d like
Anything else (finding a room code or players)
- Where to go
- Discord “PocketRoles 役職部屋”Room codes are posted in #部屋コード (room codes)No Discord: [email protected]
- What to include
- —
Replies can take a few days. The Discord is mostly Japanese; English and Chinese are welcome too.