Limits on using the Services (codes starting with S)

What can be stopped

Only these:

• S-11 not accepting your shared-ban requests
• S-12 stopping the key used to list rooms
• S-13 stopping you posting on the Discord server, removing you from it, or removing roles such as “Host”
• S-14 stopping part of the support chat (for now, this site’s contact form; the email contact still works)
• S-15 stopping the account’s features (you can still contact support without an account, and still ask us to show or delete your information)
• S-16 other features related to what happened

What we tell you

When we stop something, we tell you, in whatever way we can:

• the reason (which article of the Terms of Use or Play Rules)
• the length (as a guide: a warning → 7 days → 30 days → no end date; with an immediate danger it can be long from the start)
• the code
• how to appeal

If we have no way to tell you, it is shown on screen when you try to use that feature, in the form “Until (date) · Reason: (article) · Code S-xx”.

What is never stopped

• Using PocketRoles or playing Among Us. The StarPocket Client Play button is never stopped either.
• Not meeting the conditions for the host’s PC (R codes) is never, on its own, a reason for a limit.
• We cannot ban Among Us accounts, and we never use limits based on PC hardware numbers (hardware IDs).
• A shared ban (B-91) is separate from these limits (Restricted?).

If you disagree

You can appeal once per limit through support (for S-13, through the email contact). Staff look at it again based on the records that remain. When possible, a different staff member from the one who decided looks at it.